[FC-discuss] Get Satisfaction and open source?

[Stephen Paul Weber]

> Recently a number of open source projects including the Mozilla
> Foundation, Songbird, and Miro have switched to using a customer support
> service called Get Satisfaction.  Get Satisfaction's core code is
> largely proprietary software.
>
> How much of a problem is it for open source projects to use a
> proprietary customer support system?

Beyond the idealist concept that all software should be opensource,
how is this an issue at all?  GS is a good service that does its job
well and has a great team behind it.  I see no reason not to support
their service.  Very few web services are open source - we applaud
those that are, but we don't boycott those that aren't.

-- 
 - Stephen Paul Weber (Singpolyma)

Web: http://singpolyma.net/
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