[FC-discuss] Get Satisfaction and open source?

[Fred Benenson]

Yeah, I'm not totally convinced of the need to open EVERY service that I
use. I think data portability is really the paramount issue, an issue GS
doesn't seem that likely to abuse -- I suppose a "database" of questions and
answers could be downloadable in a format to be used in other contexts, but
its just text.

And I'm wary of turning SFC into a software freedom project first and a
functional organization that responds to feedback via a cool service like
GS, second.

F


On Thu, Jul 31, 2008 at 6:35 AM, Stephen Paul Weber <
singpolyma at singpolyma.net> wrote:

> > Recently a number of open source projects including the Mozilla
> > Foundation, Songbird, and Miro have switched to using a customer support
> > service called Get Satisfaction.  Get Satisfaction's core code is
> > largely proprietary software.
> >
> > How much of a problem is it for open source projects to use a
> > proprietary customer support system?
>
> Beyond the idealist concept that all software should be opensource,
> how is this an issue at all?  GS is a good service that does its job
> well and has a great team behind it.  I see no reason not to support
> their service.  Very few web services are open source - we applaud
> those that are, but we don't boycott those that aren't.
>
> --
>  - Stephen Paul Weber (Singpolyma)
>
> Web: http://singpolyma.net/
> Twitter: http://twitter.com/singpolyma
> IM: singpolyma at gmail.com
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